At Inktiyde (https://inktiyde.com), we strive to provide high-quality products and services. This Refund & Cancellation Policy explains the conditions under which you can cancel an order or request a refund. Please read it carefully before making a purchase.
1. Order Cancellation
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You can cancel an order within 24 hours of placing it by contacting our support team at support@inktiyde.com.
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Once an order has been processed or shipped, it cannot be canceled.
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Custom or personalized orders are non-cancellable once production begins.
2. Refund Eligibility
Refunds are applicable under the following circumstances:
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Defective or Damaged Products: If you receive a damaged or defective product, you may request a refund within 7 days of delivery.
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Incorrect Items: If we deliver the wrong product, you are eligible for a full refund or replacement.
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Service Issues: For digital services or design projects, refunds are considered if there is a proven failure to deliver the agreed service.
Refund requests must include proof of purchase and relevant evidence, such as photos of the product or service issue.
3. Refund Process
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Once your refund request is approved, we will process it within 7–10 business days.
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Refunds will be issued via the original payment method unless otherwise agreed.
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Shipping fees (if any) are non-refundable unless the error is on our side.
4. Non-Refundable Items
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Custom or personalized products after production has started.
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Downloadable digital content once delivered unless defective or not as described.
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Orders canceled after the 24-hour cancellation window.
5. Exchanges
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Exchanges are only allowed for defective or incorrect products.
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The customer must contact us within 7 days of delivery to request an exchange.
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Exchange shipping costs are borne by Inktiyde if the fault is ours, otherwise by the customer.
6. How to Request a Refund or Cancellation
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Contact our support team via email: support@inktiyde.com
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Provide your order number, name, and reason for refund/cancellation.
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Include any supporting documents (photos, screenshots, etc.).
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Our team will review your request and respond within 48 hours.
7. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. Any changes will be reflected on this page with a revised “Last Updated” date. By continuing to use our services, you accept the updated policy.
For questions regarding refunds, cancellations, or exchanges:
📧 Email: support@inktiyde.com
🌐 Website: https://inktiyde.com